For veterinary practices · Meet Robin
Robin answers in two rings, triages by urgency using actual veterinary criteria, works alongside the practice management system you already run, and tells you exactly which calls she handled and which she escalated. No app for your clients to download. No change to your phone number.
On the call: we'll listen to a sample of your recent calls together, show you Robin handling them, and you'll get the ROI maths against your actual numbers. No slide deck.
"The stomach drop when the phone rings — and you know there's no one free to answer it."
Voice-of-customer, UK practice owners
Our first practice · Luna The Dental Vets
Beat 1 — the cold email. Joe Inglis runs Luna The Dental Vets, a referral-only dental practice in Devon. James cold-emailed him with a working demo already built for Luna's actual booking flow. Joe replied the same week.
Beat 2 — live in under three weeks. From that first reply, Robin was tuned to Luna's voice, wired into their real systems, and taking live calls in less than 21 days. Joe named her Bella.
Beat 3 — the numbers, three weeks in. 76% of Luna's incoming conversations required zero staff intervention. 45% of enquiries were handled after hours in the first week — the calls that used to hit voicemail.
"Joe puts it at 60+ hours a month saved."
76%
Of incoming conversations required zero staff intervention, three weeks in.
45%
Of enquiries handled after hours in the first week — calls that used to hit voicemail.
The bridge
Every practice names their own — Luna The Dental Vets called theirs Bella. Yours can be Robin, or whoever your team already talks about at handover.
What changes in the first 30 days
What's broken
Front desk spends half the morning on "is grapes bad?" and Apoquel repeat-prescription calls.
What Robin does
Handles routine first-pass triage and repeat-prescription intake. Escalates only what needs a human.What it means
Your front-desk team is doing client-facing work, not phone tag.What's broken
Pricing and estimate questions stall and burn eight minutes a call.
What Robin does
Quotes the ranges you've pre-approved. Books the consult.What it means
Predictable estimate conversations, fewer ghost bookings, and RVNs off the phones.What's broken
Calls roll to voicemail during surgery, dentals, lunch, packed Saturdays.
What Robin does
Picks up in two rings. Every ring, all day. Books straight into your diary.What it means
Captured boarding, dental and wellness slots that currently leak to the practice down the road.What's broken
OOH calls land in a voicemail nobody loves.
What Robin does
Triages overnight: OOH referral with directions to your named partner, or callback queued for 7:30am.What it means
New clients don't book with the competitor who answered at 9pm.What's broken
No-shows and forgotten boarding deposits.
What Robin does
Confirms appointments and collects deposits in the same call.What it means
Recovered revenue you can point to in the PIMS.91% of UK vets and 93% of veterinary nurses describe their work as stressful. RCVS Survey of the Professions, 2024.
UK vets work an average of 5 hours a week above their contracted hours. RCVS 2024.
51% of practices cite staff shortages as their top challenge. RCVS 2024.
Robin knows veterinary medicine
A generic AI receptionist knows "schedule a meeting." Robin knows the difference between a recheck and a wellness, between a tech visit and a doctor exam, between an ER-now and a callback-in-the-morning.
Triage she gets right
GDV in a deep-chested dog. Theobromine ingestion — she'll ask weight, what kind of chocolate, how much, how long ago, and route to your ER partner if the dose crosses the toxic threshold. Blocked tom. Hit-by-car. Lily exposure in cats. Pyometra. Whelping complications. Saddle thrombus. Heatstroke.
Routine she handles without escalation
Anal gland appointments. Nail clips. DHPPi boosters, Lepto4 due dates, RCP catch-ups and kennel cough reminders from your PIMS. Apoquel, Cytopoint and Librela refill workflows. Pre-anaesthetic bloodwork scheduling. SDMA recheck follow-ups. Nurse visits vs vet consults. Worming and flea prevention pickup. Kennel-cough symptoms vs serious respiratory questions.
What she always escalates
Anything she's not certain about. Anything the client asks to talk to a person about. Anything that touches dosing decisions, prognosis or diagnosis. Active grief calls. Quality-of-life conversations.
We over-escalate by design — you'd rather Robin pass you a call that didn't need passing than the other way around.
Robin does first-pass triage only — never diagnosis. RCVS-aware, GDPR-safe. Escalation rules are a hard boundary in her system prompt, not a polite suggestion.
20–30% of inbound calls to the average practice go unanswered in business hours.
72% of after-hours callers won't leave a voicemail — they call a competitor. 85% who reach voicemail never call back.
Two of three after-hours calls are routine, not emergencies — repeat prescriptions, boarding queries, wellness bookings.
Fits your setup
Every practice's stack is a bit different — different PMS, different phone provider, different booking flow. We don't pretend there's a one-click integration for every combination.
What we do: on the intro call, you tell us what you run today. During setup week we scope the integration — what Robin can read, what she can write back, and what stays in your team's hands. If your PMS needs bespoke work, we say so up front.
Founding partners get to put their system at the top of the roadmap.
Let's do the maths
What we'll work out together on the call
Hours returned to staff / week
__ hrs
Monthly captured revenue
£__
Net of Robin's cost
£__
Industry studies put the average clinic's missed-call revenue leak at around £100k+ a year. Your number is almost certainly different. Let's find it.
What week one actually looks like
1
Day 1–3
We listen to a sample of your actual recent calls (with consent). We tune Robin's voice, names, hours, OOH partner, pricing ranges and triage protocols to match how your practice answers the phone today. Integration with your PMS and phone system is scoped this week.
2
Day 4–5
Robin shadows. She listens to real calls but doesn't speak. You see her decisions in a dashboard and tell us where she'd have been wrong.
3
Day 6–10
Robin takes overflow only — the calls currently rolling to voicemail. Zero risk to your existing flow.
4
Week 3+
Robin answers as primary, your CSRs back her up. You can pull her off the phones in a single click, any time, forever.
Founding partner offer
What you get
What we ask
A thirty-minute monthly call to tell us what's working and what's not.
That's it. No contract, no minimum term, no exit fee. 30-day pilot: if Robin isn't booking net-new revenue greater than her cost, we unwind it.
Who's behind this
I'm James. I build VoxalFlow on my own, and Robin is hand-tuned for veterinary practices specifically — vet medicine isn't dentistry isn't med spa, and the receptionist shouldn't pretend otherwise.
When you book a call, you talk to me. When Robin goes live, you've got my number. More about VoxalFlow →
The eight real questions
Twenty minutes. Your actual calls.
We'll listen to a sample of your recent calls together, show you Robin handling them, and run the ROI maths against your actual numbers. No slide deck.
No deck, no sales team. Founder direct.