Where we see your gaps
Unanswered phones. A website that undersells the work you actually do. Nowhere to be found on Google. We look at where your business leaks enquiries — then build the fix: a tailored AI receptionist, a premium website, a presence that ranks.
Every call answered. Every text replied to. Every reminder sent.
"We don't sell a product. We close the gap your business actually has."
The scope, on purpose
Gap 01 · The front desk
Every missed call and unanswered message is work walking to a competitor. A tailored AI receptionist does the four things a front desk spends its day on — per industry, so the language, the rules, and the workflows match yours, not a generic SaaS template.
01 · Enquiry-to-booking
First-touch capture across phone, SMS, WhatsApp and DMs. Qualifying the enquiry against the questions your team would have asked — services, budget range, timing, location. Then dropping the booking straight into your existing calendar or PMS.
Example — A Saturday-night enquiry about Invisalign pricing turns into a Tuesday consult, with insurance pre-checked and the financing options already explained.
02 · Appointment reminders
SMS, WhatsApp and email reminders timed to how your industry actually no-shows. If the client cancels, the receptionist offers the next available slot in the same thread — no chasing, no voicemail tag, no empty chair.
Example — A client texts "sorry, can't make Thursday" at 7am — by 7:02am she's rebooked for the following Tuesday and your column stays full.
03 · After-hours coverage
Out-of-hours calls and messages don't roll to voicemail — they're triaged by your rules, booked into the next available slot, or escalated to a named on-call human if it's genuinely urgent. The competitor down the road is asleep. You're still answering.
Example — A burst pipe at 11pm gets routed to your on-call number with the postcode and a photo already attached. A 9pm "what does a smile makeover cost?" gets a real answer and a Wednesday consult.
04 · Pre-booking communication
Intake forms sent and chased. Prep checklists (fasting, paperwork, ID, photos) delivered in the channel the client actually reads. Deposit collection where the industry calls for it. By the time they walk through the door, you already know who's coming and what they need.
Example — A new vet client gets the registration form, the parking instructions, and the pre-anaesthetic fasting note — and pays the boarding deposit — all before Monday.
Gap 02 · Your shopfront
Your website is the first thing a serious customer checks before they ring. If it doesn't show your best jobs, your credentials, and who you actually are — you're losing work you'll never know about.
Built by hand, mobile-perfect, and written around the work you want more of — not the jobs you're trying to leave behind.
Package 01 · One-page site
Who you are, your best work, your credentials, and one clear way to get in touch. Perfect when you win work on reputation and just need somewhere credible to point people.
Pricing — Fixed one-off quote, agreed on the call. No surprises.
Package 02 · Full business site
A page per service, a proper project gallery, accreditation and certification badges where buyers look for them. Built to make a serious client — commercial or domestic — pick up the phone.
Pricing — Fixed one-off quote, agreed on the call. No surprises.
Package 03 · Site + care plan
Everything in the full build, plus ongoing care — hosting handled, new project photos added, wording updated as your work evolves. You send a photo; the site stays current.
Pricing — Fixed one-off build + small monthly care fee, agreed on the call. No surprises.
Gap 03 · Being found
Most customers pick from the top three results on Google — and the one with the most recent reviews wins. If that isn't you, the work is going to whoever it is.
1
Automated Google reviews
Every happy customer gets a well-timed review request by text — right after the job, when they're most likely to say yes. Your rating and review count climb without you chasing anyone.
2
Listing high on Google
Your Google Business Profile, properly sorted — categories, photos, service areas, regular posts. The unglamorous details that decide who shows up in the map pack and who doesn't.
3
A site Google trusts
The website itself built to rank — fast, mobile-perfect, structured the way Google reads, with pages for the areas and services you want to win.
4
Reviews answered
Every review gets a reply — good or bad. Google rewards it, and it's the first thing a would-be customer reads after your rating.
One per industry, on purpose
Every industry has its own vocabulary, its own urgency rules, its own version of "is this an emergency?". We build one receptionist per industry so the answer is right, every time.
Each page shows what the receptionist does in that industry's language — the triage, the integrations, the wording. Pick yours, or tell us about a sixth.
Next step
We'll look at your phones, your website, and your Google presence together — and tell you honestly where you're leaking work, and whether we're a fit. No deck, no sales team, no pressure.
Founder direct. Always.